Understanding Garden Watering Cans

Last Updated: February 2024

Contact: privacy@gardenyardguide.my

1. Introduction

Garden Watering Can Overview ("we", "us", "our") is committed to protecting your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website and use our educational services.

2. Personal Data We Collect

We collect the following categories of personal data:

• Identity Data: Full name
• Contact Data: Email address, state of residence
• Preference Data: Main focus area (can types, spout basics, watering habits, general learning)
• Technical Data: IP address, browser type, device information, cookies
• Usage Data: Pages visited, time spent, interactions with our content

3. How We Collect Personal Data

We collect personal data through:

• Direct submissions via our lead capture forms
• Automated technologies such as cookies and analytics tools
• Third-party sources when you interact with our social media or advertising

4. Purposes of Data Processing

We process your personal data for the following purposes:

• To provide educational materials about garden watering cans
• To send you the requested watering can guide
• To communicate updates, newsletters, and educational content
• To improve our website and services through analytics
• To comply with legal obligations under Malaysian law
• To prevent fraud and maintain security

5. Legal Basis for Processing

Under the PDPA, we process your personal data based on:

• Consent: You explicitly provide consent when submitting forms
• Contractual Necessity: To fulfill our educational services
• Legitimate Interests: To improve our services and maintain security
• Legal Compliance: To comply with Malaysian regulations

6. Data Sharing and Disclosure

We may share your personal data with:

• Service Providers: Email marketing platforms, hosting providers, analytics services
• Legal Authorities: When required by Malaysian law or legal process
• Business Transfers: In the event of merger, acquisition, or asset sale

We do not sell your personal data to third parties. All service providers are contractually bound to protect your data.

7. Data Security Measures

We implement appropriate technical and organizational security measures including:

• SSL/TLS encryption for data transmission
• Secure server infrastructure with regular security updates
• Access controls limiting data access to authorized personnel only
• Regular security audits and vulnerability assessments
• Employee training on data protection and confidentiality

8. Data Retention Period

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy:

• Active Users: Data retained while you engage with our services
• Inactive Users: Data retained for up to 3 years after last interaction
• Legal Requirements: Some data may be retained longer to comply with tax, accounting, or legal obligations
• Marketing Communications: Until you withdraw consent or unsubscribe

9. Your Rights Under PDPA

Under Malaysia's PDPA, you have the following rights:

• Right to Access: Request a copy of your personal data we hold
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Withdraw Consent: Withdraw your consent for data processing at any time
• Right to Limit Processing: Request we limit how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Complain: Lodge a complaint with the Personal Data Protection Commissioner

10. How to Exercise Your Rights

To exercise any of your PDPA rights, please contact us:

• Email: privacy@gardenyardguide.my
• Subject Line: "PDPA Rights Request"
• Include: Your full name, email address, and specific request

We will respond to your request within 21 days as required by PDPA regulations.

11. International Data Transfers

Your personal data may be transferred to and processed in countries outside Malaysia where our service providers are located. We ensure appropriate safeguards are in place, including standard contractual clauses and ensuring recipients comply with data protection standards equivalent to PDPA.

12. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately at privacy@gardenyardguide.my.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated via email or prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Information

For privacy-related inquiries, please contact:

• Data Protection Officer
• Email: privacy@gardenyardguide.my
• General Inquiries: hello@gardenyardguide.my
• Location: Johor Bahru, Malaysia

Last Updated: February 2024

Contact: legal@gardenyardguide.my

1. Agreement to Terms

By accessing or using the Garden Watering Can Overview website and services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you may not access our Services. These Terms constitute a legally binding agreement between you and Garden Watering Can Overview, governed by the laws of Malaysia.

2. Educational Purpose Only

Our Services provide educational information and general awareness about garden watering cans, spout types, handle designs, and related garden equipment. All content is provided for informational purposes only and should not be construed as:

• Professional gardening or horticultural advice
• Guarantees of plant health, growth, or performance outcomes
• Product endorsements or recommendations
• Agricultural or botanical compliance guidance
• Warranties of any kind regarding watering techniques or equipment

3. No Performance Guarantees

We explicitly disclaim any guarantees, warranties, or representations that:

• Use of specific watering can types will improve plant health or garden performance
• Information provided will result in specific gardening outcomes
• Educational materials will meet your particular gardening needs or circumstances
• Content is error-free, complete, or always current

Users assume full responsibility for how they apply information from our Services.

4. Acceptable Use Policy

You agree to use our Services only for lawful purposes and in accordance with these Terms. You shall not:

• Violate any Malaysian laws or regulations
• Infringe upon intellectual property rights of Garden Watering Can Overview or third parties
• Transmit malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to our systems or user accounts
• Engage in data mining, scraping, or automated data collection
• Impersonate any person or entity or falsely state affiliation
• Harass, abuse, or harm other users
• Use Services for commercial purposes without prior written consent

5. Intellectual Property Rights

All content on our Services, including text, graphics, logos, images, videos, and software, is the property of Garden Watering Can Overview or its content suppliers and is protected by Malaysian and international copyright laws. You are granted a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes only.

You may not:

• Reproduce, distribute, modify, or create derivative works
• Reverse engineer or attempt to extract source code
• Remove copyright or proprietary notices
• Use content for commercial purposes without written permission

6. User Responsibilities

As a user of our Services, you are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Ensuring your submitted information is accurate and current
• Complying with all applicable laws and regulations
• Promptly notifying us of any unauthorized use of your account
• Independently verifying any information before relying upon it

7. Payment Terms

Certain Services may require payment of fees. When applicable:

• All fees are quoted in Malaysian Ringgit (MYR) unless otherwise stated
• Payment is due immediately upon purchase or as specified at checkout
• Accepted payment methods include credit cards, debit cards, and online payment gateways
• All sales are subject to 6% Malaysian Service Tax where applicable
• We reserve the right to modify fees with 30 days' notice
• Fees are non-refundable except as specified in our Refund Policy

8. Account Termination

We reserve the right to suspend or terminate your access to our Services at our sole discretion, without prior notice, for conduct that we believe:

• Violates these Terms or applicable laws
• Is harmful to other users, us, or third parties
• Subjects us to legal liability
• Is fraudulent or abusive

Upon termination, your right to use the Services will immediately cease. You may terminate your account at any time by contacting hello@gardenyardguide.my.

9. Limitation of Liability

To the maximum extent permitted by Malaysian law:

• Garden Watering Can Overview shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability shall not exceed the amount you paid for Services in the 12 months preceding the claim
• We are not liable for damages resulting from your use or inability to use our Services
• We are not responsible for content accuracy, completeness, or your reliance upon it
• We are not liable for third-party websites or services linked from our platform

10. Disclaimers

Our Services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties of non-infringement
• Warranties regarding accuracy, reliability, or availability
• Warranties that Services will be uninterrupted or error-free

11. Indemnification

You agree to indemnify, defend, and hold harmless Garden Watering Can Overview, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:

• Your use or misuse of our Services
• Your violation of these Terms
• Your violation of any rights of third parties
• Your violation of applicable laws or regulations

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising from or relating to these Terms or our Services shall be subject to the exclusive jurisdiction of the courts of Malaysia, specifically the courts of Johor Bahru, Johor.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or prominent notice on our website at least 14 days before taking effect. Your continued use of our Services after changes become effective constitutes acceptance of the revised Terms.

14. Contact Information

For questions about these Terms, please contact:

• Email: legal@gardenyardguide.my
• General Support: hello@gardenyardguide.my
• Location: Johor Bahru, Malaysia

Last Updated: February 2024

Contact: refunds@gardenyardguide.my

1. Overview

At Garden Watering Can Overview, we strive to provide high-quality educational content and services. This Refund Policy outlines the terms and conditions under which refunds may be requested for digital products and services purchased through our platform. We are committed to fair and transparent refund practices in accordance with Malaysian consumer protection laws.

2. 14-Day Digital Guarantee

We offer a 14-day satisfaction guarantee on eligible digital products and paid educational materials. If you are not satisfied with your purchase, you may request a full refund within 14 calendar days of the purchase date, provided you meet the eligibility criteria outlined in Section 3 of this policy.

3. Refund Eligibility Criteria

To be eligible for a refund, all of the following conditions must be met:

• The refund request must be submitted within 14 days of the original purchase date
• You must provide a valid reason for the refund request
• You have not violated our Terms of Service
• The product or service has not been excessively used or downloaded multiple times
• You have made a genuine attempt to engage with the content or contact support for assistance
• The purchase was made directly through our platform (not through third-party resellers)

4. How to Request a Refund

To request a refund, please follow these steps:

• Step 1: Email refunds@gardenyardguide.my with subject line "Refund Request"
• Step 2: Include your full name, email address used for purchase, order/transaction number, and purchase date
• Step 3: Provide a detailed explanation of why you are requesting a refund
• Step 4: Specify your preferred refund method (original payment method or store credit)
• Step 5: Allow our team to review your request (typically within 3-5 business days)

5. Refund Processing Timeline

Once your refund request is approved:

• Initial Review: 3-5 business days to review your request
• Approval Notification: You will receive email confirmation within 1 business day of approval
• Refund Processing: 5-7 business days to process the refund to your original payment method
• Bank Processing: Additional 5-10 business days for your bank/card issuer to post the refund
• Total Timeline: Typically 2-3 weeks from request to funds appearing in your account

6. Refund Methods

Refunds will be issued using one of the following methods:

• Original Payment Method (Default): Refund to the credit card, debit card, or payment account used for purchase
• Store Credit: Account credit for future purchases (processed faster, typically 1-2 business days)
• Bank Transfer: Direct deposit to Malaysian bank account (may require additional verification)

Refunds will be issued in the original currency of purchase (Malaysian Ringgit) unless otherwise agreed.

7. Non-Refundable Items and Services

The following are not eligible for refunds:

• Free Content: Complimentary guides, newsletters, or educational materials provided at no cost
• Expired Materials: Purchases made more than 14 days ago
• Consumed Content: Products that have been fully downloaded, completed, or extensively accessed
• Third-Party Products: Items purchased through external platforms or resellers
• Promotional or Discounted Items: Products purchased during special sales (unless required by law)
• Services Rendered: Consulting or personalized services that have already been delivered
• Subscription Renewals: Automatic renewals beyond the initial subscription period

8. Partial Refunds

In certain circumstances, we may offer partial refunds:

• When only a portion of bundled content is accessed or used
• When services were partially delivered before cancellation
• As a goodwill gesture to resolve customer concerns
• When technical issues prevented full access to purchased content

Partial refund amounts are determined on a case-by-case basis at our discretion.

9. Exceptions and Special Circumstances

We may grant exceptions to this policy in cases of:

• Technical Errors: Platform malfunctions preventing access to purchased content
• Duplicate Purchases: Accidental multiple purchases of the same item
• Billing Errors: Incorrect charges or unauthorized transactions
• Medical or Compassionate Grounds: Extenuating personal circumstances (documentation may be required)
• Legal Requirements: When mandated by Malaysian consumer protection laws

10. Chargebacks and Disputes

If you initiate a chargeback or payment dispute with your bank/card issuer:

• We encourage you to contact us first at refunds@gardenyardguide.my to resolve the issue directly
• Chargebacks may result in immediate suspension of account access
• We reserve the right to provide evidence to your bank/card issuer to contest illegitimate disputes
• Fraudulent chargebacks may result in permanent account termination
• Chargeback fees may be passed on to the customer if the dispute is found to be without merit

11. Subscription Cancellations

For subscription-based services:

• You may cancel at any time through your account settings or by emailing hello@gardenyardguide.my
• Cancellations take effect at the end of the current billing period
• No refunds are provided for partial subscription periods unless otherwise required by law
• Access to subscription content continues until the end of the paid period
• Reactivation is available at any time; previous pricing may not be guaranteed

12. Contact for Refund Inquiries

For all refund-related questions or concerns, please contact:

• Refund Department: refunds@gardenyardguide.my
• General Support: hello@gardenyardguide.my
• Response Time: We aim to respond to all inquiries within 24-48 hours during business days
• Location: Johor Bahru, Malaysia

13. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Material changes that reduce customer rights will be communicated via email with at least 30 days' notice. Continued use of our services after changes constitutes acceptance of the revised policy.

14. Malaysian Consumer Rights

This Refund Policy does not affect your statutory rights under Malaysian consumer protection laws, including the Consumer Protection Act 1999. If any provision of this policy conflicts with your legal rights, your statutory rights shall prevail. For questions about your rights as a consumer in Malaysia, you may contact the Ministry of Domestic Trade and Consumer Affairs or seek independent legal advice.

Last Updated: February 2024

Contact: cookies@gardenyardguide.my

1. Introduction to Cookies

This Cookie Policy explains what cookies are, how we use them on the Garden Watering Can Overview website, and your choices regarding their use. Cookies are small text files stored on your device (computer, tablet, smartphone) when you visit our website. They help us provide you with a better browsing experience, analyze site traffic, and customize content to your preferences.

2. Types of Cookies We Use

We use several categories of cookies on our website:

• Essential Cookies: Necessary for the website to function properly. These enable core functionality like security, network management, and accessibility. You cannot opt out of these cookies.
• Performance Cookies: Collect information about how visitors use our website, such as which pages are visited most often and if error messages are received. These help us improve website performance.
• Functionality Cookies: Allow the website to remember choices you make (such as language preferences or region) and provide enhanced, personalized features.
• Targeting/Advertising Cookies: Used to deliver advertisements relevant to you and your interests. They also limit the number of times you see an ad and help measure ad campaign effectiveness.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.

3. Specific Cookies We Deploy

Below is a detailed breakdown of cookies used on our site:

• cookie_consent: Stores your cookie preference choice (accept/decline). Duration: 12 months. Type: Essential.
• _ga, _gid: Google Analytics cookies that generate statistical data about website usage. Duration: _ga (2 years), _gid (24 hours). Type: Analytics.
• session_id: Identifies your browsing session and maintains your logged-in state. Duration: Session (deleted when browser closes). Type: Essential.
• user_preferences: Stores your site preferences and settings. Duration: 6 months. Type: Functionality.
• fbp, _fbp: Facebook Pixel cookie for tracking and advertising purposes. Duration: 3 months. Type: Advertising.

4. Purpose and Use of Cookies

We use cookies for the following specific purposes:

• Authentication: To recognize you when you return to our site and remember your login status
• Security: To protect your account and detect fraudulent activity
• Preferences: To remember your settings, language choices, and customization options
• Analytics: To understand visitor behavior, popular content, and areas for improvement
• Marketing: To deliver relevant advertisements and measure campaign performance
• Social Media: To enable sharing of content on social platforms

5. First-Party vs. Third-Party Cookies

First-Party Cookies: Set by Garden Watering Can Overview directly. We have full control over these cookies and the data they collect. They are used for site functionality, analytics, and user preferences.

Third-Party Cookies: Set by external services we use, such as:

• Google Analytics (analytics and reporting)
• Facebook Pixel (advertising and retargeting)
• Payment processors (secure transaction processing)
• Social media platforms (content sharing and authentication)

These third parties have their own privacy policies governing their use of cookies.

6. Cookie Consent Mechanism

When you first visit our website, you will see a cookie consent banner. You have the following options:

• Accept: Consent to all cookies, including non-essential ones
• Decline: Refuse non-essential cookies (essential cookies will still be used)
• Manage Preferences: Select which categories of cookies you wish to accept

Your choice is stored for 12 months. You can change your preferences at any time by clicking the "Cookie Settings" link in our footer or emailing cookies@gardenyardguide.my.

7. How to Control and Delete Cookies

You have several options to manage cookies:

• Browser Settings: Most browsers allow you to refuse or delete cookies through settings. Instructions vary by browser (Chrome, Firefox, Safari, Edge, etc.)
• Opt-Out Tools: Services like Google Analytics offer browser add-ons to opt out of tracking
• Privacy Mode: Use private/incognito browsing mode to prevent cookie storage
• Third-Party Opt-Outs: Visit opt-out pages for advertising networks like Google Ads or Facebook

Note: Disabling cookies may impact website functionality and your user experience.

8. Browser-Specific Cookie Management

Instructions for managing cookies in popular browsers:

• Google Chrome: Settings > Privacy and Security > Cookies and other site data
• Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Microsoft Edge: Settings > Cookies and site permissions > Manage and delete cookies
• Opera: Settings > Privacy & Security > Cookies

For mobile browsers, refer to your device manufacturer's instructions.

9. Withdrawal of Cookie Consent

You may withdraw your cookie consent at any time through:

• The cookie settings banner accessible from our website footer
• Your browser's cookie management tools
• Emailing your request to cookies@gardenyardguide.my
• Clearing your browser's cookies and site data

Withdrawal takes effect immediately but does not affect the lawfulness of processing based on consent before withdrawal.

10. Data Collected Through Cookies

Cookies may collect the following types of information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, links clicked, referral sources
• Preference Data: Language settings, display options, form auto-fill information
• Authentication Data: Login status, session identifiers (not passwords)
• Marketing Data: Ad interactions, conversion tracking, campaign sources

This data is used in accordance with our Privacy Policy.

11. International Data Transfers

Some cookies involve data transfers to countries outside Malaysia, particularly when using third-party services like Google Analytics (USA) or Facebook (USA). We ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by data protection authorities
• Adequacy decisions recognizing equivalent data protection standards
• Privacy Shield or similar certification programs (where applicable)
• Explicit consent for transfers where required

12. Cookie Retention Periods

Different cookies have different retention periods:

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Remain on your device for a set period or until manually deleted
• Short-Term: 24 hours to 30 days (analytics, temporary preferences)
• Medium-Term: 3-12 months (functionality, user preferences)
• Long-Term: 1-2 years (analytics trends, long-term preferences)

Specific retention periods are listed in Section 3 above.

13. Updates to Cookie Policy

We may update this Cookie Policy periodically to reflect changes in technology, legislation, or our practices. Material changes will be communicated through:

• Prominent notice on our website homepage
• Email notification to registered users
• Updated "Last Updated" date at the top of this policy

Continued use of our website after changes constitutes acceptance of the updated Cookie Policy.

14. Contact and Further Information

For questions, concerns, or requests regarding our use of cookies, please contact:

• Cookie Inquiries: cookies@gardenyardguide.my
• Privacy Officer: privacy@gardenyardguide.my
• General Support: hello@gardenyardguide.my
• Response Time: Within 48 hours during business days
• Location: Johor Bahru, Malaysia

For more information about cookies in general, visit www.allaboutcookies.org.